Flexible, fast and reliable

Outstanding products and short delivery times are worth little without fast and reliable service. Our equipment, adhesive melters and adhesive application systems are being used at production sites all over the world. Our service teams are never far away and will also be happy to assist you at more remote production sites.

Feel free to contact us at any time!

SM Klebetechnik Vertriebs GmbH
Otto-Hahn-Str. 19a
D-52525 Heinsberg

ISO-9001-blue-TM-1

We make sure that your systems work precisely and reliably. With our SM Klebetechnik service team of highly specialised technicians, we offer you

  • short reaction times in emergency situations

  • telephone support: You can reach our service team by dialling +49 (0) 24 52 / 91 72-0

  • Repair service at our own factory or on site at your company

  • Deployment of assembly and technical teams at your production sites

  • Production support on site at your company

  • Training and instruction for your employees at our technical centre, on request also at your production facilities

  • Worldwide remote maintenance of your systems for trouble-free operation

  • Maintenance contracts for on-site maintenance of your production equipment so that everything runs according to plan

FAQs

Frequently Asked Questions About Technology & Support at SM Klebetechnik.

Our service covers the entire life cycle of a system. This includes commissioning, maintenance, repairs, system optimisation, the supply of spare parts and technical advice. In addition, we support our customers with the modernisation of existing systems and help them to continuously improve their production processes.

Should a fault occur, our experienced service team is on hand to provide a swift and professional response. Many problems can be resolved over the telephone or via remote maintenance. If necessary, our service engineers carry out repairs or maintenance work directly on site to minimise production downtime.

Regular maintenance increases operational reliability and extends the service life of the equipment. At the same time, it allows wear parts to be replaced in good time and helps prevent unplanned downtime. Preventive maintenance helps to maintain production quality at a consistently high level and improve the cost-effectiveness of the equipment.

Yes. We train machine operators, maintenance staff and technical specialists both at our premises and directly at the customer’s site. The training courses provide practical knowledge on operation, maintenance, process optimisation and the safe handling of adhesive application systems. This enables systems to be used more efficiently and reduces operator errors.

Of course. Our commitment does not end with the delivery of a system. Even after commissioning, we stand by our customers as a long-term partner. Whether it’s process optimisation, retrofitting, expanding existing systems or technical queries: our service supports you throughout the entire service life of your system and ensures that your production operates reliably and economically in the long term.